Director of General Operations

Mrs. Poole is a VMC veteran having worked for the company in various capacities over the years. In her current role, she is responsible for Routing, Attendance, and Invoicing.
Since 2020, Peggy has enhanced her experience in the public sector as a human resources director for the Ontario Bus Company where she was responsible for hiring and recruitment policies, training, and implementing best practices in all aspects of employment. Most recently, she was a dispatcher for Greece Central School District overseeing bus routes for K-12 children. As the central point of contact for the district, she dealt with all stakeholders – parents, administrators, drivers, and attendants to ensure safe and compliant transportation.

Additionally, Peggy’s skills are enhanced with over 10 years of experience in the medical field relating to patient care and HIPAA regulations. Her extensive experience in various fields of patient care, from Emergency, Family practice, and Physical Therapy and Rehabilitation, as CNA gives her a unique insight into medical regulations and quality care of handicapped adults and children. She is versed in Medicaid guidelines having worked directly with Medicaid and
Commercial insurance billing acquiring authorizations.

During her tenure at the Southwest Washington Medical Center Family Practice office with the state Medicaid Program she worked to lower the number of delinquent, well child visits by Medicaid patients. Her efforts afforded the clinic a reimbursement award of over $35,000 and the program was then implemented in numerous other clinics throughout SW Washington where she was invited to train their staff.

Mrs. Poole holds a Paralegal degree and performed her internship with a Contract Attorney and Court Justice. Her many years of customer service and care of medical patients serves her well working with sensitive populations and their parents and caregivers.